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Theme Support

Please note that we will be closed for our holiday shutdown between Monday, December 25th and Monday, January 1st. We will return to our normal schedule on Tuesday, January 2nd, 2024.

Support queries should always include:
Theme
Website URL
Storefront passwords (where applicable)

We provide support for the features and code provided in the original installation of themes and bugfixes only. Support does not include making changes to the design, layout or functions within a theme, integrations with third party apps, or theme update installations. Please review our Theme Support Policy 

If you need help debugging an issue with third party code, we offer this service to help isolate the problem. 

Support hours are Monday - Friday from 9:00 a.m. - 5:00 p.m. EST (excluding holidays). 

After sending a message to us please monitor your junk and spam folders for our response. If our messages go to those folders please move them to your inbox to ensure that we have no issues in contacting you.